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Contact

Contact and support

We answer every message by email.

Support email
support@genesisdesk.trade
Response time
Within one business day (Monday to Friday, UK time). Billing and access issues are handled first.
Business name
Genesis Desk

Request beta access

The beta is invite-only. Email support@genesisdesk.trade with the subject Beta access and tell us:

  • your name and the email address you want the invitation sent to;
  • the broker platform you trade through;
  • roughly how many accounts you run.

Invited testers get 30 days free, then US$99 per month. See pricing.

Billing and cancellations

You can cancel at any time from the billing portal linked in your account emails. If you cannot reach it, email us and we will cancel for you. No refunds are given. See the Cancellation & No-Refund Policy.

Privacy requests

To access, correct or delete your personal data, email support@genesisdesk.trade with the subject Data request. See the Privacy Policy.