Cancellation & No-Refund Policy

We do not offer refunds

All payments are final and non-refundable. We do not refund subscription fees, in whole or in part, for any reason. This covers partial months, unused time, an account you stopped using, an evaluation or funded account that was breached or closed, and dissatisfaction with the Service.

Access starts immediately

Genesis Desk gives you access as soon as your subscription starts. When you subscribe, you ask us to start supplying the Service straight away and you acknowledge that you lose any right to cancel for a refund once access has begun, including the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cancel anytime

You can cancel at any time from the billing portal (the link is in your account emails), or by emailing support@genesisdesk.trade. There is no cancellation fee and no minimum term. When you cancel, your subscription does not renew. You keep access until the end of the monthly period you have already paid for, and then access stops. No refund is given for the remainder of that period.

Free beta period

Invited testers receive 30 days of access free of charge. If you cancel before the free period ends, you will not be charged. We will email you before your first charge is taken.

Failed payments

If a monthly payment fails, access is paused until payment succeeds. You are not charged for a period in which your access was paused because of a failed payment.

Questions

Email support@genesisdesk.trade. We aim to respond within one business day.