Terms of Service

1. Who we are

The Service is provided by Genesis Desk ("we", "us"). You can contact us at support@genesisdesk.trade.

These terms form the agreement between you and us for your use of the Genesis Desk software and subscription (the "Service"). By installing the software, creating an account or paying for a subscription you agree to them. If you do not agree, do not use the Service.

2. What the Service is, and is not

Genesis Desk is desktop trading software. It connects to a broker account that you hold yourself, using a login you enter in the app, and displays market data and sends the orders you instruct through that login.

• We are not a broker, an exchange, an investment adviser or a fund manager.
• We do not hold, receive or transfer your money or assets, other than our subscription fee.
• We do not provide investment advice, recommendations or trade signals, and we do not manage accounts.
• Your relationship with your broker, any market-data provider and any evaluation or funding provider is governed by your own agreements with them.

3. Eligibility and accounts

You must be at least 18 and legally able to enter into this agreement. You must give accurate account details, keep your login private and tell us promptly if you believe it has been misused. Your licence is personal to you; you may not share, resell or sublicense access.

4. Beta access

The Service is currently in beta and available by invitation. Beta software may contain errors, may change without notice and may be unavailable at times. Features may be added, changed or removed during the beta.

5. Subscription, free period and payment

• Invited testers receive 30 days of access free of charge. After that, the subscription costs US$99 per month, billed monthly in advance, unless you cancel before the free period ends. We will remind you by email before your first charge.
• Prices exclude any applicable taxes, which are added where required.
• Subscriptions are managed by DaisyPay and payments are processed by Stripe under Stripe's own terms. We never receive or store your full card details.
• Your subscription renews each month until you cancel. If a payment fails we may suspend access until it is paid.
• We may change the price with at least 30 days' notice by email. The change applies from your next billing period after the notice ends, and you may cancel before then.

6. Cancellation and no refunds

We do not offer refunds. All payments are final. You can cancel at any time from the billing portal; access continues until the end of the period you have paid for and no refund is given for it. By subscribing you ask us to start the Service immediately and acknowledge that you lose any right to cancel for a refund once access has begun. See our Cancellation & No-Refund Policy, which forms part of these terms.

7. Your responsibilities when trading

You are solely responsible for every order placed through the Service, including orders placed by features you configure, such as bracket templates, break-even and trailing rules, scale-out and copy trading to follower accounts. You must check that your orders, position sizes and account settings are correct, and you must comply with the rules of your broker, the exchanges and any evaluation or funding provider whose accounts you trade. Please read our Risk Disclosure.

8. Licence and acceptable use

We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the software for your own trading while your subscription is active. You must not copy, modify, reverse engineer or decompile the software except as the law allows, circumvent access controls, use the Service unlawfully, or interfere with its operation or with other users.

9. Third-party services

The Service relies on services we do not control, including your broker's platform and data, internet connections, and our hosting and payment providers. We are not responsible for their availability, accuracy or conduct.

10. Availability and changes

We aim to keep the Service available but do not guarantee it will be uninterrupted, error-free or that data shown will be complete, accurate or timely. We may update the software, and may need you to install updates to keep using it.

11. Disclaimer

To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind beyond those that cannot be excluded by law. Nothing in these terms affects your statutory rights as a consumer.

12. Limitation of liability

We are not liable for any loss or damage of any kind arising from your use of, or inability to use, the Service. This includes, without limitation: trading losses; lost profits; failed, delayed, duplicated or wrongly placed orders; failed brackets, stops or targets; the breach, loss or failure of any evaluation or funded account; prop-firm fees; missed opportunities; errors or delays in data; and any direct, indirect or consequential loss. You use the Service entirely at your own risk.

The Service is for prop-firm evaluation and funded accounts only. It is intended solely for use with evaluation and funded accounts provided by proprietary trading firms. It has no live-account function, and you must not connect it to, or use it with, a live brokerage account trading your own money. Any such use is outside these terms and entirely at your own risk.

The only exception is liability that the law does not allow us to exclude or limit, such as liability for death or personal injury caused by negligence, or for fraud. Where that applies, our liability is limited to the minimum the law requires.

13. Suspension and termination

We may suspend or end your access if you materially breach these terms, fail to pay, or use the Service unlawfully. You may stop using the Service and cancel at any time. Sections 7, 11, 12 and 15 continue after termination.

14. Changes to these terms

We may update these terms. We will give you notice of material changes by email or in the app before they take effect. If you do not accept the change you may cancel before it takes effect.

15. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK, you may bring proceedings in your local courts, and you keep any mandatory protections of the law where you live. Please contact us first so we can try to resolve any complaint.